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Software Support Engineer in Madrid (F/M)

Colombes, France

IoT Software Developer (F/M)

Wijgmaal, Belgium

IoT Software Developer (F/M)

Colombes, France

Software Support Engineer in Madrid (F/M)


SoftAtHome is a fast growing software company delivering leading connectivity, Pay TV and digital services for Operator devices in the home. Through its SOP product, SoftAtHome is empowering operators to compete against local competition and global players alike by leveraging the ecosystem to deliver outstanding services. SOP is central to delivering standard based cost-effective solutions that are simple and long lasting. Its solutions are already deployed on over 32 million homes in more than 17 countries in multiple broadband and broadcast deployments for major operators.
The company is headquartered in France with development and sales teams also in Belgium and the UAE. 
For more information, visit our website at or follow us @SoftAtHome.


You are in charge of the middleware local support into differentCPEs (HGW or STB  products designed by different manufacturers with a large range of chipsets to take into account, Linux based).

You have a key role in our projects with a close contact with our clients to provide effective first level of support and get relevant project informations and updates.

  • Qualification follow-up
  • Study of main blocking points, retrieval of all setup descriptions, configuration and collect of traces,
  • Local training for customer project members
  • On site tests executions, functional analysis of pre-versions in advance
  • Contribution to one roofs
  • Support for tests plans and setups alignment (material, operating mode)
  • Contribution to project qualification follow-up
  • Regular reporting to remote SoftAtHome teams
  • Potential investigation of issues at end user locations



Profound knowledge of several of the following technical topics :

  • Programming languages: C, unix shell programming
  • Operating System: Linux with gcc/gdb toolchain
  • Software concepts: multi-threading, network programming, client-server applications
  • Networking: knowledge of data communication concepts and services applicable for TCP/IP stacks - ETH, VLAN, IPv4/v6 Routing, Bridging, HTTP, SOAP, Firewall, NAT, etc.
  • VOIP development: SIP, MGCP, H323, VOIP DSP drivers
  • Good understanding of the linux driver models, specifically in the areas of (wireless) network, USB and ATM drivers
  • Knowledge in the following technical areas is an asset: Embedded Web design: HTML, XML, AJAX, EJS
  • Fluent use of English and Spanish



You graduated with a Masters in electronics or software engineering. You have at least 2 years of total experience in the field of embedded software, preferably network or telecom oriented.

Job Environment

Dynamic and innovative subsidiary with international dimension.

High exposure to high flow multiplay and digital TV-media markets.

Job with strong internal and external exposure with a wide range of international stakeholders (France, Europe, Middle East).

Small sizeteams valuing exchange.


Localisation: MADRID ( Spain)



9 rue du Débarcadère
92700 Colombes - France

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